Privacy policy

Last updated: 9 February 2026

Who we are

Incrediballs Limited operates this website and online store.

Registered address: 293 Durham Street North, Christchurch 8022, New Zealand

Contact: hello@incrediballs.com

We collect and use personal information to run our store, fulfil orders, support customers, and improve our services. We follow the New Zealand Privacy Act 2020.

What information we collect

When you use our site or place an order, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order history and purchase details

  • Account login information (managed by Shopify)

Payment details are processed securely by Shopify Payments, Apple Pay, or PayPal. We do not store your card information ourselves.

How we use your information

We use personal information to:

  • Process and deliver your orders

  • Provide customer support through Gorgias

  • Send order updates and service emails

  • Send marketing emails if you opt in

  • Manage reviews and loyalty rewards

  • Improve our website using analytics

We do not sell personal information.

Marketing and communications

If you sign up to receive emails, we may send updates, offers, or product news through Klaviyo. You can unsubscribe at any time using the link in our emails.

We may use tracking tools or pixels to show you our own products or updates across platforms. We do not run advertising for third-party brands using your data.

Cookies and analytics

We use essential cookies to keep the website working.

With your consent, we also use analytics cookies such as Shopify Analytics and Google Analytics to understand how people use our site.

We use analytics to understand what works, not to follow you around the internet.

Sharing information

We only share information with trusted service providers who help us operate the store, including:

  • Shopify

  • Google Analytics

  • Klaviyo

  • Smile Loyalty

  • Gorgias

  • Courier and fulfilment partners

These providers only access information needed to perform their services. They do not sell your data.

International customers

If you order from outside New Zealand, your information may be processed or stored in other countries through Shopify or our service providers.

Your rights

Under the NZ Privacy Act, you can request access to or correction of your personal information at any time by contacting hello@incrediballs.com.

Data security

We take reasonable steps to protect your information. No online system is completely secure, but we work with reputable platforms designed to protect customer data.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.